1. Acknowledge the condition Sometimes we tend to overlook the situation and the feelings of a person. We try to normalize the particular situation either by comparing it to a worse probable condition or generalizing it. In either of these conditions, we are ignoring the person. For example, if your friend tells you that they’re experiencing insomnia, our usual reply is to tell them when we faced it. Instead, we can nod and tell them to further talk about it. “Stop asking the